CalMedi
CalMedi Sync Intelligence

Sync assistance

Support – Sync Doctolib with Google Calendar

Understand how CalMedi works and what to do if the synchronisation is blocked.

View the quickstart Contact support

Step-by-step video tutorial

Learn in 6 minutes how to install the extension, set up CalMedi, and start your first synchronization.

Step-by-step guide – Getting started

CalMedi syncs your calendars as soon as these steps are completed in Chrome.

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Frequent issues

The most common sync blockers and how to unblock them.

If the “Durée prévue” column is missing

Why this blocks the sync

Without the planned duration Doctolib does not send an end time, so CalMedi pauses the sync to avoid duplicate events.

What you need to do

Enable the column via the “Affichage de l'agenda” button located in the top-right corner of the list view.

Immediate effect

As soon as the column is visible, CalMedi resumes on the next run or when you trigger a manual synchronisation.

Configuration des durées variables Doctolib

Choisissez la variante correspondant au domaine Doctolib configuré dans Calmedi. Cette aide concerne uniquement les synchronisations en durée variable.

France — pro.doctolib.fr

Configurer Doctolib pour les durées variables

Si vos rendez-vous n’ont pas tous la même durée, Calmedi doit lire la durée réelle de chaque rendez-vous dans la vue liste Doctolib.

Pour cela, la colonne “Durée prévue” doit être visible.

Étapes

  1. Ouvrez Doctolib Pro.
  2. Ouvrez votre agenda.
  3. Passez en vue liste.
  4. Cliquez en haut à droite sur “Affichage de l’agenda”.
  5. Cochez la colonne “Durée prévue”.
  6. Déplacez cette colonne le plus à gauche possible.
  7. Vérifiez que les colonnes utiles sont visibles : Agenda, Horaire, Durée prévue, Statut, Patient, Motif de consultation, Téléphone, Adresse e-mail.

Important

Plus le tableau contient de colonnes, plus la lecture peut prendre du temps. Placez les colonnes utiles à gauche.

Deutschland — pro.doctolib.de

Doctolib für variable Termindauern konfigurieren

Wenn Ihre Termine nicht alle die gleiche Dauer haben, muss Calmedi die tatsächliche Dauer jedes Termins in der Doctolib-Tagesliste lesen.

Dafür muss die Spalte „Geplante Dauer“ sichtbar sein.

Schritte

  1. Öffnen Sie Doctolib Pro.
  2. Öffnen Sie Ihren Kalender.
  3. Wechseln Sie zur Ansicht „Tagesliste“.
  4. Klicken Sie oben rechts auf „Kalenderansicht“.
  5. Aktivieren Sie die Spalte „Geplante Dauer“.
  6. Verschieben Sie diese Spalte möglichst weit nach links.
  7. Prüfen Sie, dass die wichtigsten Spalten sichtbar sind: Agenda falls verfügbar, Uhrzeit, Geplante Dauer, Status, Patient:in, Terminart, Telefon, E-Mail-Adresse.

Wichtig

Je mehr Spalten die Tabelle enthält, desto länger kann die Synchronisation dauern. Platzieren Sie die wichtigen Spalten möglichst weit links.

Italia — pro.doctolib.it

Configurare Doctolib per le durate variabili

Se i tuoi appuntamenti non hanno tutti la stessa durata, Calmedi deve leggere la durata reale di ogni appuntamento nell’elenco giornaliero di Doctolib.

Per questo, la colonna “Durata prevista” deve essere visibile.

Passaggi

  1. Apri Doctolib Pro.
  2. Apri il tuo calendario.
  3. Passa alla vista “Elenco giornaliero”.
  4. Clicca in alto a destra su “Visualizzazione calendario”.
  5. Attiva la colonna “Durata prevista”.
  6. Sposta questa colonna il più possibile a sinistra.
  7. Verifica che le colonne importanti siano visibili: Agenda se disponibile, Ora, Durata prevista, Stato, Paziente, Motivo della visita, Telefono, Indirizzo e-mail.

Importante

Più colonne contiene la tabella, più tempo può richiedere la sincronizzazione. Posiziona le colonne importanti il più possibile a sinistra.

What happens while the column is missing

CalMedi deliberately pauses the synchronisation to protect your calendars and avoid timing issues.

  • ℹ︎

    Toast inside Doctolib

    An 8-second toast appears in the list view to warn you that the “Durée prévue” column is disabled.

  • ℹ︎

    Automatic email

    You receive the email “Synchronisation interrupted: missing “Durée prévue” column” with this guide and the related Doctolib URL.

Follow the steps above and launch CalMedi again.

Best practices for the list view

  • ✓ Each teammate controls their own columns. Ask everyone who uses CalMedi to double-check their Doctolib profile.
  • ✓ The more columns you enable (patient, status, visit motive…), the richer the Google Calendar event becomes.
  • ✓ After any change, refresh the Doctolib page before starting another synchronisation.

Pro tip: test the list view on every workstation you use (desktop, tablet…) to ensure the column stays enabled.

Frequently asked questions

Do I need to keep the column visible all the time? ⌄

No. It simply has to stay checked. Doctolib remembers your configuration and CalMedi will detect the column on the next synchronisation.

The column keeps disappearing — what now? ⌄

Repeat the steps above. If it continues, email support@calmedi.io with a screenshot of your list view so we can inspect the sync logs.

How do I cancel?

To cancel your subscription, please sign in to your Calmedi account. Once signed in, open the “Subscription and billing” menu and click “Access portal”. There you will find the option to cancel your subscription. This action must be completed directly by you.

Everything is done online. No registered letter is required.

Need extra help?

Our support team can review your latest sync runs and guide you step by step.

Email CalMedi support